Welcome to BitZilla Help Page

I have successfully installed BitZilla, what should I do next?

First thing you need to do is download a .torrent file from the Internet. Please bear in mind we are not able to help you search for .torrents that allow you to share files that are copyright protected and are being shared without the copyright holders permission.

Here are a couple of methods for loading the .torrent file into BitZilla:

1 Go to Tools > Options > Files and tick the box that says “Automatically download to default directory”.
2 Choose a default location on your hard drive where you would like your files to be automatically saved.
3 Click the Apply button at the lower right corner of the screen.
4 Go to Tools > Options > Files > Torrents and tick the box called “Import new .torrents automatically”.
5 Select a directory from which you would like your .torrents to be automatically imported. Hint: If you choose the same directory that your web browser downloads to by default, then whenever you download a .torrent from the web, as long as BitZilla is running, or as soon as you start it, the .torrent will load itself without you having to do much else.
6 Remember to Click Apply at the bottom right corner.

1 Go to File > Open > .torrent File
2 Choose the .torrent file you wish to open from the appropriate location on your hard drive.
3 The file will appear as downloading.

1 Download a .torrent file.
2 Right click on the file and choose Open with BitZilla. OR simply drag and drop the torrent file onto BitZilla.
3 The software will automatically ask you where you wish the completed file to be saved on your hard drive.

Please bear in mind it will always take some time for the torrent to connect to peers and really get going as it should, so please be patient.

Torrents Availability

Please bear in mind that good torrent availability does not necessarily mean that it’s a good torrent. Before reading this post, please make sure you enable the Availability column in the BitZilla client: go to Library >Downloading, right-click where the downloading torrents are queued and choose Column Setup. Enable the Availability column there and hit Apply and OK.

Doing this will give you a new column where you can easily spot the Availability of the torrent. This is calculated based on the pieces available from seeds and peers that you’re connected to.

The major number of the Availability tells you how many copies of the least available piece in torrent you see. If that is 1 or more, you see all pieces of the data files. The decimals are most useful, when the Availability is below 1, as then it tells you the percentage of the torrent data you see.

Availability will always impact on download speed. If you are downloading a torrent with good availability, the speed is usually much higher than in a torrent with only one source. Here are some examples:
– 0.000: the Tracker is offline or doesn’t track this torrent anymore and DHT can’t help either or there simply are no seeds left (old torrent).
– 0.249: there are only parts of the torrent available (in this case 24.9%). Try to wait for seeds, you
– 0.640: and all other peers stuck at nearly the same percentage (~64.0% in that case) means the torrent is either stuck because it lacks a seed or there is a very slow seed you’re currently not connected to. Be patient, that torrent might finish, very slowly.
– 0.999: there is almost 100% of the torrent available. This could be an anti-leech-protection, meaning you just have to wait a few hours or days for it to get 100% of it.
– 1.000: there is currently 100% of the torrent available. You are only able to download this torrent as long as the seed stays online.
– 1.539: the swarm is either a bad torrent or the only seed is very slow and everybody is waiting for new data.
– 3.357: there are some seeds and peers available and as you see at least 3 copies of each piece, you should be able to download the complete torrent, even if a seed stops seeding.
– 37.989: you are downloading a torrent with a big swarm. You see at least 37 copies of all data. If the Average Swarm Speed is not too low you should be able to download it rather fast (partly depending on your upload too).

Not connected to any seeds

First check to see if the tracker is reporting if there are any seeds. If the tracker reports 0 seeds, please check Availability for more info. If the tracker reports that there are seeds, but you aren’t connected to any of them, one or more of the following may solve this:

– You haven’t allowed enough time for the connection to be made. It can take a few seconds to a few minutes for you to connect to a seed after you start downloading. It will probably take longer if you have a NAT problem or firewall problem.
– The tracker is just wrong, there really isn’t a seed (anymore) at that IP due to the following causes:, seed crashed, lost its network connection, the tracker is buggy and/or hosting Bad torrents
– There is too much latency between you and the seed to establish a connection before one or the other computer times out and gives up.
– All the seed’s available connections are legitimately in use by other peers
– Both you and the seed are behind firewalls or NAT routers and neither of you has set up the port-forwarding correctly.
– All the seed’s available bandwidth is legitimately in use by other peers or the seed is explicitly limiting the connection, or has a slow line    * The seed has your IP address on his banlist.
– The seed is on your IP ban list
– The seed only allows connections to people with a certain BitTorrent client which you don’t have.
– The seed only allows connections to people who have successfully set up port forwarding and/or don’t use a standard incoming listen port.

I only see yellow smilies or I have a NAT problem

If you do not get green smilies and they all stay yellow or blue in front of the torrent, or BitZilla complains about NAT problem, then you most likely have a NAT related problem regarding port forwarding or your firewall blocks the BitZilla traffic.

Before taking any action you should also ensure that BitZilla is allowed internet traffic to both directions in your software firewall (Windows firewall, F-Secure, Symantec, etc) configuration.

If you have a modem and /or router with NAT capabilities, then you will need to set port forwards. (If your computer has a local IP number from ranges 192.168.xx.xx, 172.xx.xx.xx or 10.xx.xx.xx, then you know it is a “private IP address”, which your modem/router has given you as part of its NAT functionality.)

Before changing any settings within your router/modem, you should definitely check you rooter/modem’s user manual or have a look at the port-forward guide specific to your router.

Port Forwarding on a Windows XP Internet Connection Sharing

If BitZilla is running on a PC with Windows XP Internet Connection Sharing (ICS) here are a few hints on how to make it work:

– On the ICS computer, open Control Panel/Network Connections.
– Right click on your Internet Connection and click Properties.
– In the “Local Area Connection X Properties” dialog, go to the Advanced tab.
– Now click the Settings button in the Internet Connection Sharing group.
– You’ll get the Advanced Settings dialog and a list of services.
– Click the Add button to display the Service Settings dialog.
– For “Description of service:”, type in BitZilla Distributed DB to remind you what it is (e.g. TC DistDB-T)
– In the “Name or IP address …” field, type in the local network name of the computer that is running BitZilla, e.g., office.
– In the “External Port …” and “Internal Port …” field type in the port number you have configured your BitZilla to use (the port number found in BitZilla/Tools/Options/Connection).
– Choose TCP and click the Ok button and you are done. You now have the DistDB-T service in your Advanced Settings dialog.
– You need UDP access to the port as well, so you have to repeat the above steps to add a UDP service. Just change the service name (e.g., TC DistDB-U) and remember to choose UDP instead of TCP this time.

My Internet connection gets slow when BitZilla is active

In general, BitZilla uses as much internet bandwidth that you let it have. It downloads and uploads as fast as possible. In practice, most users have asymmetric ADSL or cable modem connection (like 1024/256kbit or 10/1MBit), where the upload is the critical factor, as it is much smaller that download bandwidth from your ISP. If our software takes over all your upload bandwidth, then even web browsing will get slow as even your outgoing requests for web pages get slowed down.

In most cases, you should not limit the download speed.

The easiest way to try to correct this issue is to set the “global max upload speed” to 5-10 kB/s less than your max. upload bandwidth in Tools/Options/Transfer. For example, an ADSL connection with 700 kbit/s upload bandwidth corresponds to maybe about 70-75 kB/s as effective upload capability and then you need to set the max. global upload to something like 65-70 kB/s. This will leave enough bandwidth for web browsing and e-mails.

The upstream capacity of your Internet connection can be either obtained from your Internet Service Provider or, simply perform an online speed tests Stop ALL Internet activity on your PC for a few minutes before running the test. Repeat it twice to reduce number anomalies.

Most of my torrents are queued but not downloading

Go to Tools > Options > Queue and check the “Max simultaneous downloads” and “Max active torrents”. The Max simultaneous downloads is the maximum number of torrents downloading at any moment.  The Max active torrents is the maximum number of torrents you download or seed at the same time.

If you are downloading torrents from a third-party site, it’s possible that the tracker is overloaded with requests and the client does not receive a response back from the tracker in the required amount of time. From the Advanced screen, try going to the details page of the torrent and see if the trackers are online.

Instruction on how to set-up new Subscription using RSS feeds

You can create a Subscription using an RSS feed from a 3rd-party torrents site. This will bring you the latest content from large torrents site. Click the + button next to Subscriptions in your Sidebar, now you will see the “Create New Subscription” option, push the RSS button and paste in the link you want to add.

How does the Search function work?

When you run a search using BitZilla, the application will return search results from a variety of popular search sites.  Please note we do not own or control these sites, but think you might find them useful.  Bear in mind that content you may locate using our search is not hosted or licensed by BitZilla, and may or may not comply with copyright laws in your country.

What is BitZilla Radio?

BitZilla Radio is a selection of the coolest online radios we though you might like. We provide radio stations from all over the world and from most genres. Give it a try, we’re sure you’ll love it!

For any other issues you might have, do not hesitate to contact our technical support team at or simply use our online contact form.